| We receive a lot of questions
about starting (or improving existing) formalized mentoring
programs. Examples: “I want to start a mentoring program
for new employees. Where do I start?” “We’ve had a mentoring
program for a while, but it isn’t working very well. Any suggestions?”
Following are some key considerations for new programs.
Let’s assume you’ve concluded that formalized mentoring makes
sense for your organization. For example,
- you have support from top officials and the target
audience; you and your task force have time and resources
to spend;
- the organizational climate is healthy (business
is good, you’re hiring or at least not laying off, and people
have expressed interest in developing and learning);
- some informal mentoring is already happening, and
people speak well of it;
- you have some specific goals in mind for the mentoring
effort;
- mentors and mentees have time to meet and work
on development activities together (even if most of their
exchanges will be by telephone).
As you plan a new initiative, here are some musts:
- Plan ahead. Take several months to plan your initiative and get “buy in.” Validation the goals of the initiative with senior stakeholders.
- Link goals to the mission and values of your organization.
As organizational and mentoring expert Dr. Kathy Kram has
emphasized, mentoring efforts that aren’t linked to the
goals of the organization will not be taken seriously and
will fail.
- Don’t do everything yourself. Create a dynamic task
force that’s excited about mentoring. Be sure everyone
has a key role and set of tasks.
- Don’t re-invent the wheel. Good materials for designing
programs and for training mentors and mentees exist. Check
out listings on the Web. Consider bringing in one or more
consultants to help you think through your strategy, train
everyone, and evaluate the impact of the mentoring effort.
- Provide structure. If you opt for a program with mentor-mentee pairs (or
mentoring circles), plan a great deal of structure.
Have a formal application process, clear roles for participants,
competencies on which mentees will focus, forms to turn
in, formalized training, materials, scheduled ongoing activities,
etc. You can always loosen up, but it’s harder to tighten
up if a formal program begins with a too-casual approach.
- Start small. You want to be successful in all respects,
so focus a pilot effort on a group (and part of the organization)
that is likely to do well. Two good targets are new hires
and budding leaders.
- Evaluate everything you do. Don’t wait until the
year is over and try to pull together some results to decide
if you’ll do it again. Go beyond “feel good” data that say
the training was enjoyable. Try to get some baseline data
before you begin on mentees’ competencies, knowledge, attendance,
satisfaction with the organization, etc. Then measure changes.
Mentoring initiatives (and formal programs) take time
and serious effort. Mentoring isn’t rocket science, and yet it’s far more than
common sense. It’s better not to start a formal mentoring initiative
unless you have the support to do it right.
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