Custom Training Case Study: EMRs, Training, and Culture Change

When GroupHealth Cooperative began their transition to a new electronic medical records (EMR) system, they knew it meant more than just a software installation–it meant changing the culture around how physicians, nurses, and other staff performed their jobs. GroupHealth is a consumer-governed, nonprofit health care system that coordinates care and coverage.
The GroupHealth multi-partner healthcare system serve more than 600,000 residents of Washington state and Idaho. GroupHealth Cooperative operates one hospital, six specialty care facilities, seven behavioral health offices, 14 Eye Care offices, and 25 outpatient medical centers, and employs more than 2,600 physicians and nurses.
Senior management at GroupHealth realized early on that successfully implementing a new multi-million dollar electronic medical record (EMR) system wasn’t just about installing new hardware and software. Incorporating training into the overall implementation would be key in helping to overcome the skepticism of staff.
GroupHealth partnered with MediaPro to build a plan that would overcome resistance, instill confidence, and build skills. The result was a blended delivery of classroom and Web-based training that helped 4,000 staff rapidly master the new system and embrace a major change in their working rhythm.
Read the full case study to see how the training program helped GroupHealth achieve its goals.

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