Sacramento Municipal Utility District
Compliance training may be required, but that doesn’t mean it has to be boring! At least that’s what those in charge of delivering compliance training at the Sacramento Municipal Utility District decided, and they worked with MediaPro to make this decision a reality. In this case study, we look at how interactive compliance training makes a difference in the way the utility does business.
When GroupHealth Cooperative began their transition to a new electronic medical records system, they knew it meant more than just a software installation–it meant changing the culture around how physicians, nurses, and other staff performed their jobs. GroupHealth partnered with MediaPro to build a plan that would overcome resistance, instill confidence, and build skills. The result was a blended delivery of classroom and Web-based training that helped 4,000 staff rapidly master the new system and embrace a major change in their working rhythm.
The execs at Western Union knew how important it was for their employees to understand and apply best practices in the areas of privacy and records management–but they weren’t getting through to employees with training that was dry and a little bit boring. They took a chance and worked with MediaPro to incorporate gamification and hand-drawn characters into a new training course that quickly became the talk of the company. Their success helped spark a wave of innovative training and reinforcement work at other departments within Western Union, as people became convinced that compliance training didn’t have to be boring. Check out this case study and consider how you might rescue your training from the doldrums.